Refund policy
Return & Refund Policy
Effective Date: July 21, 2026
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, in its original packaging, and accompanied by the receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at irblowellness@gmail.com.
Please do not send your purchase back without contacting us first. If your return request is approved, we will provide return instructions, including the appropriate return address (if applicable). Returns sent without prior authorization will not be accepted.
Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or you receive the wrong item, contact us immediately at irblowellness@gmail.com. We’ll evaluate the issue and work with you to provide a replacement, refund, or other appropriate resolution.
Non-Returnable Items
For health, safety, and hygiene reasons, the following items are not eligible for return or exchange:
- Opened or used supplements, vitamins, or nutritional products.
- Opened personal care or wellness products.
- Items that have been worn, washed, used, or damaged after delivery.
- Products that are not in their original packaging or are missing tags.
- Personalized or custom-made products.
- Perishable goods.
- Hazardous materials, flammable liquids, or gases.
- Gift cards.
- Sale or clearance items (unless required by applicable law).
If your supplement or wellness product arrives damaged, defective, expired, or you receive the wrong item, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will review your request and, if approved, provide a replacement or refund.
Exchanges
We do not offer direct exchanges. If you would like a different item, please request a return (if eligible) and place a new order after your return has been approved.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason, provided the item is unused, unopened (where applicable), in its original condition and packaging, and accompanied by proof of purchase, except where applicable law provides otherwise.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at irblowellness@gmail.com.